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Account Manager – Security


Account Manager – Security

Full-Time @GSG Protective Services
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Job Detail

  • Job ID 679

Job Description


GSG Protective Services is a regional security firm that provides high quality, full-service, security in the Southwest, Central and Northeast United States.

GSGPS specializes in 6 divisions: physical security, protective services, consulting, investigations, technology and training. Our expert leadership team has decades in experience and our company values are: professionalism, respect, open communication, training & education, empowerment, customer service and teamwork.

The occupant of this job is expected to assist GSG Protective Services in achieving its vision and mission of customer satisfaction. A commitment to excellence, service, and a willingness to assist as needed are expectations for all employees.

Job Title: On Site Account Manager

Classification: Exempt

Pay rate: Salary DOE

Position Summary: This position is responsible for all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions and following all internal procedures.

Essential Duties and Responsibilities


· Communicate – ability to communicate effectively and professionally with the client, GSG officers, vendors and third parties both verbally and written.

· Documentation – maintain all appropriate documentation to minimize communication errors, liabilities, and confusion

· Maintain spreadsheets and work documents as needed. Demonstrate proficiency in Microsoft Office applications (i.e., Word, Excel, Outlook).

Client Relations

· Maintain open and accurate communication with the client

· Serve as the primary contact for the on-site client and client personnel

· Monitor and resolve all requests from the client until full closure is achieved

· Ensure that a high level of security and customer service is consistently provided.

Human Resources

· Employee Complaints – escalate to Human Resources when related to harassment, discrimination, workplace violence or hostile work environment.

· Employee Conflicts – ability to mediate and resolve by using strong judgement

· Assist with officer recruitment, when possible, for GSG as a whole

· Time Off Requests – approve, track, and enter for appropriate pay & accrual use

· Employee Demographic Changes – process and record appropriately

· Documentation – ensure all conversations, issues, concerns, etc. is properly documented in Winteam

· Corrective Action – administer corrective action as needed and properly document

· Discipline – administer progressive discipline as needed and properly document

· Ability to properly de-escalate situations, treat all officers with the proper respect and dignity irrelevant of their shortcomings

· Ensure Payroll Challenges are properly completed and submitted

· Monitor and enforce Meal and Rest Breaks, including reporting when one was not feasible.


· Ensure timely resolution of all client request, or escalate the request in writing if assistance is needed

· Post Orders – maintain, review on a set basis, and update all site post orders for all positions and operations

· Respond to incidents/emergencies in a timely manner

· Generate and review reports as needed for all incidents, issues, daily activities

· Properly de-escalate situations


· Ensure a positive work environment for all Officers

· Identify and address any issues such as break facility issues, restrooms, etc. immediate and request support when needed

· Address any moral issues immediately and request support when needed

· Address all officer concerns/complaints timely, with open communication and close all issues with a final outcome

· Ensure that the workplace is free of favoritism, rumors, and other cultural elements that may lead to a lack of moral

· Fairness – ensure all officers are treated equally when in regard to corrective action, discipline, etc.

· Reward, Acknowledge and Promote officers

· Ensure office/staff recognition is applied periodically


· Maintain the Site Master Schedule for Permanent Posts

· Monitor and maintain the open post list

· Supervise work schedules and staffing shortages and problems across all shifts, while controlling overtime

· Adjust Officers as needed to ensure coverage while promoting officer satisfaction

· Work additional shifts as needed to cover call offs and late arrivals

· Request Production Security Officers as needed, track and assist

· Request Special Event Security as needed


· Supervise the day-to-day security operations of the site, while providing leadership, direction, and guidance to officers

· Supervise Production Security and ensure client satisfaction

· Coordinate and assist with Special Events as needed

· Ensure a safe work environment and enforce all safety policies and procedures

· Enforce all GSG Polices

· Foster the Core Values of PROTECT

· Maximize use of Ehub by employees

· Post Checks in Ehub

· Maintain NBOT below 2.9%

· Maintain Turnover below 30% annual


· Develop and maintain a comprehensive OJT program by post

· Consistently train and monitor FTO’s across all shifts, while ensuring all officers are properly trained on their duties

· Plan Quarterly Training including setting dates, topics, and scheduling

· Safety – enforce all safety training and ensure all officers are trained in safety procedures

· Other training as needed and coordinated where appropriate support is needed


· Perform other duties and responsibilities as assigned by GSG Management.


The On Site Account Manager position has the following requirements:

· 24 years of age

· Proficient in computer and smart phone usage

· Documents that establish identity

· Documents that establish authorization to work in the U.S

· Associates Degree or higher

· 3 Years Security or Related Experience

· 1 Year Scheduling Experience with a minimum of 336 weekly hours

· 2 years of progressively responsible supervisory experience in the security industry.

· Good driving Record that meets the requirements as set by the GSG Driver Authorization Policy.

· Proficient in Microsoft Office including Word, Excel and Power Point.

· Meet all requirements as required in the GSG Driver Authorization Policy.

Special Requirement

· Maintain valid registration as a security guard throughout employment.

· Maintain valid driver license in good standing and continue to meet all requirements of the GSG Driver Authorization Policy.

Preferred Education and Experience

· Associates Degree minimum, Bachelor’s Degree preferred

· 3 years security or related experience

· Knowledge of security operations and procedures

PO #16545


GSG Protective Services is an equal opportunity employer and strives to provide the best workplace to attract and retain the best people. We recognize that a positive work environment, competitive salary, stable benefits and career development are all key components to the well-being of our GSG Team & growth.

Current benefits at GSGPS: health insurance, dental insurance, vision insurance, group term life insurance (GTL), 401K plan, vacation, sick paid time off (STO), employee recognition programs, and training opportunities.

Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • On call
  • Weekend availability


  • Customer service: 1 year (Preferred)
  • Management: 2 years (Required)
  • Scheduling: 1 year (Required)


  • Guard Card (Required)
  • Driver’s License (Required)

Work Location: On the road

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